Returns & Exchanges

At GoCoffeeGo, we strive to ensure every roast meets your expectations; however, due to the perishable nature of coffee, we can only accept returns on non-consumable merchandise.

Return Process

• 1.
  Review Eligibility

  Ensure your item is a non-perishable product, such as brewing equipment or apparel, and is in its original, unopened packaging within 30 days of purchase.

• 2.
  Contact Support

  Email our customer service team with your order number and reason for return to receive a Return Merchandise Authorization (RMA) number.

• 3.
  Package Your Item

  Securely pack the item in its original box, clearly marking the RMA number on the outside of the package to ensure efficient processing.

• 4.
  Ship and Refund

  Send the package to our designated return center; once inspected, we will issue a refund to your original payment method minus shipping costs.