Frequently Asked Questions
Everything you need to know about your daily brew
How fresh is the coffee when it arrives?
To ensure maximum freshness, all coffee is roasted to order. Your beans are shipped directly from our artisan roasters immediately after roasting, ensuring you receive them at their peak flavor profile.
Do you offer international shipping?
Yes, we ship our premium coffee selections worldwide. Shipping rates and delivery times vary by destination and are calculated at checkout based on the weight of your order.
Can I set up a recurring coffee subscription?
Absolutely. You can choose your favorite beans and set a delivery frequency that suits your consumption. Subscriptions can be modified, paused, or cancelled at any time through your account dashboard.
What is your return policy for food items?
Due to the perishable nature of coffee, we cannot accept returns on roasted beans. However, if there is an error with your order or a quality issue, please contact our support team within 48 hours of delivery for a resolution.
What payment methods do you accept?
We accept all major credit cards including Visa, Mastercard, and American Express, as well as digital payment options like PayPal, Apple Pay, and Google Pay for a secure checkout process.
Are your beans ethically sourced?
Yes, we partner exclusively with roasters who prioritize ethical sourcing, Fair Trade practices, and direct relationships with farmers to ensure sustainable livelihoods and high-quality crops.